Senior Technical Lead, Global Customer Assurance

Job ID: 36169

Job Level: PT1 Advance

Job Location: Bangalore/Gurugram

Function: Chief Operations Office(COO)

Employment Type: Full time

Why we need this role

The primary function of role is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Colt IP/ SDWAN network with participation in 24x7 shift roster. Develop customer solutions to address a variety of business problems across IP/SDWAN domain. Acts a point of contact on multiple functional areas related to IP technologies and able to configure the Circuits on different vendor equipment, Technologies and various Network Management System.

What you will do