- Strong communication skills and able to lead calls with multiple teams engaged, with good probing skills.
- Understanding of Incident and Problem Management processes, to perform Root cause analysis on Major Incidents.
- Understanding of ITIL.
- 5-6 years of experience in IT, experience in Support/Problem Management is a plus.
- Azure fundamentals knowledge is a plus.
- Knowledge about Sunrise Clinical Manager (SCM) is a plus.
About Mindpool Technologies:Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes ...