Responsibilities Senior Technical SupportAnalytical and Problem solving skills•Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues•Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues•Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently•Display ownership and accountability oQuickly build trust and confidence with customeroOwn and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: •12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.•Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)•Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, ...