Senior Technical Product Manager

Location / Employment Details

• Full-time, remote — (for strong overlap with U.S. working hours)


• Level: Senior 


• Reports to company leadership; works day-to-day with the development team

About the Role

We are investing in automation and internal platforms. It starts with customer support automation — routing calls, emails, and chats through a single medium (currently Freshdesk) and layering in AI — and extends to the systems that run both our field and connectivity operations and our white-label back office.

We have development capacity but need product leadership to turn operational pain into a clear roadmap and shippable software. This role owns the product roadmap, works closely with engineers in an established development environment, and drives tight, detail-first execution. It is the person who de...