America's Job Portal
We are on the lookout for a Senior Technical Product Manager - AI & Service Strategy to join our Enterprise Technology Services tribe on our journey to always deliver amazing experiences.
As a Senior Technical Product Manager,, you will drive the AI transformation of our Global IT Service Delivery domain. From the Global Service Desk to Local IT teams across Europe and APAC, from Enterprise Applications to Hardware Asset Management, you will embed AI into how we work, how we support, and how we scale. The domain serves 40,000 employees across four brands. Your job is to make it smarter, faster, and better every day.
You identify where AI can replace manual effort, reduce ticket volume, or improve resolution time, and then you make it happen.
You drive service improvement across all pillars: Local IT SD, Global Service Desk, Enterprise Applications, and Hardware Asset Management, using ITIL practices, change manageme...