Senior Technical Support Analyst

Edinburgh

Up to £35,000 + excellent benefits (including bonus)

Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We're working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies.

This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations.

The Role

As a Senior Technical Support Analyst, you'll join a highly collaborative team in a hands-on, client-facing position. You'll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.

What Makes This Opportun...