Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Engineer for their Raleigh, NC/ Hybrid location.
 

Responsibilities:

Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.

Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.

Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.

Create playbooks and knowledge base content for issue resolution.

Cloud operations such as creating buckets, VMs, and security access controls

Troubleshoot and resolve software API and integration issues

Requirements:

Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.

+ years experience troubleshoo...