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Senior Technical Support Executive

Company

Azelis

Location

Shah Alam, Selangor

Posted

July 10, 2026

Position Overview

Main Accountabilities

  • Assists in developing personal care/ toiletries/ color cosmetics formulation according to TSR raised by commercial care team.
  • Keep abreast with market trends and creating innovative formulations.
  • Respond to customer technical enquiries received via the sales team through email, WhatsApp, Teams, and TSR Lite.
  • Coordinate with principals to support and clarify product technical information requested by the sales team.
  • Assists in raise complaint report to principal whenever PC product's quality related received from CS or sales team
  • Handle complaint reporting to principals for PC product quality issues raised by Customer Service or the sales team.
  • Create and update sales toolkits to reflect marketing trends, new launches, and principals’ concept directions for product promotion activities.
  • Convert sales toolkits into PowerPoint presentation formats for effective use by the sales team
  • Reco...

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