Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location.

 

Responsibilities:

• Technical Support:


• Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.


• Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.


• Install, configure and maintain operating systems, software applications and peripheral devices.


• User Assistance:


• Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.


• Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.


• Documentation and Knowledge Sharing:


• Create a...