Overview

Senior Technical Support Specialist based in São Paulo, responsible for handling escalated, complex technical support cases, mentoring the broader team, and contributing to improvements in support operations and customer satisfaction.

The Work You'll Do

At Sovos, we are transforming how companies around the world manage tax compliance. As a Senior Technical Support Specialist based in São Paulo, you will serve as a technical authority and escalation point within the support organization, handling our most complex customer issues while mentoring the broader team. You will combine advanced troubleshooting with strategic thinking to improve support operations, drive customer satisfaction, and influence product development decisions.

More specifically, you will:

• Handle escalated, complex technical support cases requiring deep product knowledge and advanced troubleshooting skills
• Escalate complex technical problems to the a...