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Under the direction of ITCS management, the Senior Technician will perform end-user support by providing timely and accurate IT Service Desk services. The role encompasses incident management, problem escalation, remote assistance, and user guidance on NATO Unclassified (NU), NATO Restricted (NR), and NATO Secret (NS) networks.

Responsibilities:

• Perform end-user support by providing timely and accurate IT Service Desk services such as incident management . problem escalation, remote assistance training and end-user guidance on NU. NR and NS network

• Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second- , line support in case of performance degradation or downtime

• Advise ITCS management on corrective action or procurement action required to correct detected w...