Key Responsibilities

• Oversee daily operations of the Electronic and Mechanical Repair Department.
• Ensure service levels are consistently maintained in line with company standards.
• Allocate and prioritise repairs via the mechanical repair board.
• Address technical issues raised in daily meetings and escalateto where necessary.
• Provide technical guidance and support on complex queries and repairs.
• Ensure all solutions and updates are effectively communicated to the team.

• Lead, coach, and develop technical team members.
• Ensure staff are trained and updated on product changes and technical developments.
• Oversee internal product training initiatives.

• Build and maintain strong relationships with clients, ensuring service excellence.