Customer Centricity

• Maintains a positive and professional manner, even in challenging situation.
• Ensuring all the parts are returned.
• Good rapport-making skills and supports the shop manager to attain customer satisfaction.

Technical Management

• Perform vehicle diagnosis (e.g., electrical, air-conditioning, mechanical, and etc.).
• Perform vehicle mechanical repairs (e.g., under chassis, suspension and drivetrain)
• Perform vehicle maintenance (e.g., Oil change, rake cleaning, fluid replacement)
• Ensure multibrand maintenance interval is set according to manufacturer's standards. (e.g., German, American, Japanese and other European).
• Continuous learning of existing technical and new technical specifications of vehicle in order to improve and expand skills and knowledge.

Workshop Quality Management

• Responsible in ensuring quality control of own tasks and back-up as...