Act as senior point of contact for internal stakeholders and customers; manage escalations and complex inquiries.
Maintain operational controls, compliance and governance for trade finance activities; ensure adherence to Bank policies and regulatory requirements.
Oversee review of daily transaction controls performed by COE‑Trade; review TBML checks, exceptions and high‑risk cases to ensure accuracy and timeliness.
Act as the checker for back-to-back matching, ensure completeness and correctness.
Define, monitor and report KPIs, SLAs and aged exceptions; lead root‑cause analysis and corrective action plans.
Conduct regular quality assurance reviews and sample testing of COE‑Trade outputs; ensure remediation of findings.
Maintain and enhance SOPs and related procedure manuals.
Participate in system implementations, UAT, and process‑improvement initiatives from an operational and control perspective.
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