eClerx is looking for a Senior Trainer who is responsible for designing, delivering, and evaluating training programs that enhance employee performance and support business objectives. This role serves as a subject matter expert in learning and development, ensuring the effective delivery of product, process, sales, and soft skills training while partnering closely with Operations, Quality, and Workforce teams to drive continuous performance improvement.

Key Responsibilities:

• Facilitate new hire, refresher, upskilling, and developmental training programs
• Design, update, and enhance training materials based on business and operational requirements
• Conduct training needs analysis to identify knowledge and performance gaps
• Deliver engaging product, process, customer service, sales, and soft skills training sessions
• Evaluate training effectiveness through assessments, feedback, and performance ...