Work directly with MSP engineers to execute platform work: define technical requirements, review/validate changes, and ensure runbooks and automation/IaC are usable and repeatable.

Provide escalation support for complex incidents/problems; partner with MSP on root-cause analysis and ensure preventive actions are captured (automation, standards, documentation).

Guide engineering and operations for Linux/UNIX and Windows Server across physical and virtual footprints; ensure best practices for reliability, security, and performance.

Define and maintain OS configuration standards, gold images, hardening alignment, patching approaches, and runbook content—implemented by MSP teams.

Provide deep technical consultation on trouble...