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NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Reporting to the Head of User Experience within the Human Factors team, this role will predominantly work on providing UX research and design to projects. The post holder will work closely with project stakeholders, cross‑functional project teams and end users (e.g. air traffic controllers, assistants and planners, sim staff) to define user needs, ideate creative solutions, design prototypes and evaluate against appropriate metrics, positively impacting UX, increasing user acceptance, efficiency and safety.