JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Vendor Relations Specialist is an advanced subject matter expert, responsible for client satisfaction by ensuring that services are delivered according to agreed service level agreements (SLA) and other contractual performance requirements.

This role has the required advanced ability to manage coordinated delivery of service and manage compliance to agreed performance standards.Key responsibilities:

Respond to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts.

Negotiate service level ag...