Description

Role Overview

We are seeking a senior, visionary leader to serve as SVP of Product Management for the Sprinklr Service suite. This is a multi-hundred million dollar business growing at double digits, with disproportionate growth driven by AI-native capabilities. Widely seen as a disruptor in the space, the suite has earned leadership recognition in reputed analyst reports across key categories.

This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents.

You will define the future of AI-powered customer service experiences, bringing innovation directly into the hands of customers while bearing general management responsibilities to deliver durable growth, profitability, and exceptional user outcomes.

What You’ll Do