Step into a Senior Visitor Services Executive role to lead operational improvements and service excellence. Collaborate with the Head of Department for enhanced visitor experiences.
This strategic position involves managing visitor services efficiently, focusing on quality across all touchpoints. You will assist the Head of Department in dealing with escalated complaints, supervising staff training activities, and developing action-oriented policies for service enhancement. Your contributions will be vital for a successful front-line service operation.
Key Responsibilities:
• Oversee daily operations at information counters
• Manage escalated complaint situations effectively
• Investigate and resolve service discrepancies
• Coordinate training and staff deployment efforts
• Develop and implement department policies
Requirements:
• Bachelor’s Degree required
• Excellent communication and interpersonal skills
• Experience in service operations and complai...