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Senior Workforce Optimization Specialist

Company

Capital One

Location

muntinlupa, metro manila

Posted

June 07, 2026

Position Overview

A financial services company in the Philippines is seeking a Sr. Process Specialist to assist in managing Workforce Management functions. This role includes creating and maintaining reports, collaborating with various teams for staffing delivery, and ensuring compliance and process improvement. Candidates should have at least 18 months of call-center experience, strong analytical, problem-solving, and communication skills. The position offers growth and the chance to significantly impact operations.
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