Overview This role is responsible for technical assistance, resolving 3rd Level issues and Problems & fulfilling complex service requests in line with service level agreements defined along with taking ownership and communicating on progress. Desktop support, asset provisioning, configuration, collection, software installation (unpackaged apps), low level comms room support 24 x 7 On Call roster 

Key Accountabilities and main responsibilities
Operational Management 

• Provide 3rd Level End User Support 
•  Provide low level comms rooms support, supporting Infrastructure & network engineers 
• VIP desktop Support. 
• Root cause investigation and resolution 
• Manage Desktop Devices (hardware, software and connectivity) incidents              
• Manage IMAC and desk side support services. 
• Manage hard and soft break fix services for laptops and desktops. 
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