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Senior/Associate Executive (Surgery Contact Centre)

Company

SINGAPORE NATIONAL EYE CENTRE PTE LTD

Location

singapore, singapore

Posted

July 15, 2026

Position Overview

Key Responsibilities
  • Handle incoming calls, emails, and communications from patients regarding surgical appointments, procedures, and general enquiries
  • Process enquiries from insurance companies related to patients’ surgical information
  • Schedule, reschedule, and cancel surgical appointments in accordance with clinic protocols and patient needs
  • Provide accurate information on surgical procedures, pre-operative requirements, and post-operative care instructions
  • Coordinate with clinical teams to ensure optimal appointment scheduling and effective resource utilisation
  • Manage patient complaints and concerns professionally, escalating complex issues to supervisors when required
  • Achieve and maintain Contact Centre KPIs, including service level targets, call quality standards, and low drop-call rates
  • Coordinate pre-operative processes, including appointment scheduling, assessments, and patient education on p...

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