Server Level-2 Engineer (Windows & Linux)

Primary Objective

Provide advanced operational support, troubleshooting, administration, and maintenance of Windows and Linux server environments while serving as the escalation point for Level-1 support teams.

Incident Management

Investigate and resolve escalated server incidents, perform root cause analysis, restore services, and coordinate with engineering or vendor teams when required.

Windows Server Administration

Administer and support Windows Server environments, Active Directory, Group Policies, DNS, DHCP, Windows patching, and server troubleshooting.

Linux Administration

Support Linux server environments including OS troubleshooting, filesystem management, LVM administration, NFS/CIFS mounts, SELinux, PAM, and LDAP integration.

Identity & Access Manag...