Job Specifications 

Education

Technician / Chemist or Bachelor's degree in Chemistry or technical Engineering or similar field

Main Job Responsibilities

1

Resolving Customer Issues

Leads the process of crafting and cascading messaging and next steps for customer issues to ensuring prompt response to and resolve customer issues including handling returns, complaints, and escalating issues appropriately

2

  Operational Compliance

Ensures that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the Organization, oneself, and the team

3

Faults Diagnosis and Correction

Provides fault isolation and resolution to limit and address issues promptly

4

Customer Relationship Management (CRM) Data

Enters custo...