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Serves as primary customer contact to promote quality customer service and increase business within the branch location.
We are looking for a talented Service Administrator to join our Distribution business in Candiac, QC.
Bilingual in French and English (required)
Will make an impact in the following ways:
Serve as the primary point of contact for customers, both by phone and in person, building strong and positive relationships
Analyze customer needs, gather relevant information, and create and manage work orders
Develop quotes, repair plans, and warranty claims, ensuring accuracy and timeliness
Coordinate with technicians, parts, and service teams to schedule and manage service work
Provide status updates to customers throughout the repair process
Handle customer concerns and warranty inquiries, ensuring a high level of satisfaction