**Job Summary:**

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Downey, CA).

This role will make an impact in the following ways:

• Serves as primary customer contact to promote quality customer service and increase business within the branch location

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers

• Analyze customers needs, gathers pertinent information, and opens work orders

• Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work

• Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availabilit...