Our client, a Global Power Technology Leader company, is looking for a Service Administrator – III for their Hubbard, OH location. Responsibilities:

+ Serves as first point of contact with customers to promote quality customer service and assist with increasing business within the branch location

+ Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers’ needs and gathers pertinent information Creates basic work orders in appropriate systems

+ Provides some status updates to customers, as requested

+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

+ Manage conflict - Handling conflict situations effectively, with a minimum of noise.

+ Customer focus - Building strong customer relationships and delivering custo...