Join our Aftersales team as a Service Advisor where you will be the face of our organization and the key link between our customers and workshop operations. In this role, you will create an exceptional end-to-end customer journey building lasting relationships, ensuring transparency and delivering a seamless service experience that drives both customer retention and business growth.
What You Will Do
- Deliver an outstanding customer experience by guiding customers through their entire service journey.
- Build long‑term relationships to drive customer loyalty and retention.
- Upsell products and services responsibly to achieve revenue targets.
- Identify customer concerns and ensure vehicles are repaired right the first time.
- Coordinate closely with workshop teams to ensure timely updates and on‑time delivery.
- Clearly explain repairs, maintenance requirements, costs and value‑added services to customers.
- Handle cus...