We are seeking a Cantonese‑speaking Service Advisor to join a fast‑paced, international customer support environment based in Penang, Malaysia (Georgetown). This is an expatriate opportunity to support a global technology‑driven organisation.

Key Responsibilities

• Provide professional customer support via phone, chat, and other channels.
• Handle inquiries related to order status, delivery timelines, payments, and product information.
• Deliver accurate and timely resolutions while maintaining high customer satisfaction.
• Navigate multiple systems to research and resolve customer issues in real time.
• Maintain accurate records of customer interactions in internal systems.
• Demonstrate strong product knowledge and continuously stay updated.
• Meet quality standards through call audits, performance metrics, and customer feedback.
• Adapt communication style to suit different customer profiles.
• Contribu...