Overview

The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.

Technical Knowledge and Expertise

Professional and/or personal technical troubleshooting experience with Mobile Operating System, Smartphone, Tablet, PC or laptop. Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others. Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology. Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customers in real time.

Resilience

Able to self manage and work independently in a fast‑paced and highly demanding environment. ...