Job purpose

The Service Advisor is responsible for assisting customers with their service needs, providing detailed information about services offered, managing service schedules, and ensuring a smooth customer experience from drop‑off to pick‑up. They act as the liaison between customers and the service department, ensuring customer satisfaction and operational efficiency.

Job responsibilities

• Follow the NSSW standards in all customer touch points
• Responsible to attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating customer data base
• Re‑confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• To arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create ...