Job description

Core Responsibilities

• Customer Interaction: Greet customers, understand vehicle issues, and explain service options.
• Technical Assessment: Collaborate with technicians to assess vehicle conditions and recommend services.
• Repair Orders: Prepare detailed service orders including diagnostics, repairs, and cost estimates.
• Service Coordination: Schedule appointments, monitor repair progress, and ensure timely delivery.
• Customer Communication: Provide updates, explain technical details in layman’s terms, and handle complaints.
• Billing & Documentation: Process payments, maintain service records, and ensure compliance.
• Upselling: Recommend additional services or products based on vehicle condition.

Key Performance Indicators (KPIs)

1. Customer Service Management

• Customer Satisfaction Score (CSAT)
• Response Time to Inquiries
• Customer Retention ...