We are seeking a Service Advisor to act as the key link between our customers and workshop team, ensuring a smooth and transparent vehicle service experience from intake to completion. If you have a passion for cars, enjoy helping customers, and are looking to build a rewarding career in the automotive industry, we invite you to join our team and grow with us.
Key Responsibilities - Serve as the primary point of contact for customers throughout the repair and servicing process.
- Liaise closely with workshop technicians to review inspection findings and repair requirements.
- Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support.
- Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers.
- Accurately translate customer-reported issues into detailed, actionable work orders for the technician te...