Dealership:L0254 Honolulu Volkswagen



Honolulu Volkswagen

Urgently Hiring - Service Advisor

Pay: $96,000-144,000 Annually


What You'll Do

+ Greet customers in a friendly and professional manner.

+ Identify, confirm and offer resolution to customer concerns.

+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.

+ Assess customer needs by conducting a vehicle walk around.

+ Attain agreement from customer for service needs.

+ Offer a multi-point inspection.

+ Write accurate repair orders using ADP system.

+ Follow the Interim Customer Contact (ICC2) process.

+ Provide estimates that are accurate and support upfront pricing guarantee.

+ Obtain approval to review findings of multi-point inspection and associated prices.

+ Obtain approval to proceed with Additional Service Requests.