Responsibilities

• Greet customers in a courteous and friendly manner when they come for servicing and other repairs, directing them to an available technician.
• Display extensive knowledge about products and servicing of lorries, informing customers about potential cost savings and warranty protections.
• Maintain good relationships with customers to ensure repeat servicing and repairs of vehicles, advising customers on queries and consulting with technicians when necessary.
• Call customers to get feedback after 3 days of service, recording any defects found in the exercise book for review with the workshop manager.
• Prepare estimated quotations before service and repair works, obtaining customer approval to avoid disputes over cost.
• Ensure customer vehicle’s service and repair are completed on time as per job order.
• Follow up and liaise with workshop technicians on the status of service and repair to update cu...