Job Responsibilities

• Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing.
• Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.
• Assist with parts sourcing, pricing, and create quotes for customers’ approval.
• Provide customers with feedback and information regarding the progress of vehicle repairs.
• Establish and maintain good working relationships with fleet customers to encourage repeat and referral business.
• Complaints handling to resolution.
• Any other related duties as required by the MD from time to time.

Desired Experience & Qualification

• Proven work experience as a Service Advisor or similar role (at least 2 years).
• Multi-brand workshop experience essential.

Education

• Grade 12, tertiary admin qualification advantageous.