Overview

Our well-known, flagship automotive vehicle dealer client based in Northcliff is looking to employ an experienced customer service driven Service Advisor.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

Responsibilities

• Receive customers in a professional and friendly manner in order to ensure they feel valued.
• Liaise and interact with customers attentively in order to completely understand a...