Job Overview

Summary/Objective
The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship. Essential Functions

Schedules service appointments; obtains customer and vehicle data prior to arrival when possible

Greets customers promptly in a polite and friendly manner, conducts telephone transactions

Writes up customers' vehicle problems accurately and clearly on the repair order

Test drives the vehicle with customer as needed to confirm the problem

Refers to service history, inspects vehicle, and recommends additional needed service

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications

Provides a complete and accurate written cost estimate for labor and parts and establishes a promised time