Company: Tuning Fork Pty Ltd t/a Linex Lynnwood
Reporting To: Workshop Manager
Availability: Immediate
Position Overview
To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.
Customer Reception & Requirement Analysis
Greet customers promptly and professionally
Listen actively to customer concerns and vehicle issues
Ask diagnostic questions to clarify symptoms
Service Consultation & Repair Explanation
Review inspection findings with technicians
Translate technical issues into customer-friendly language
Cost Estimation & Authorization
Prepare detailed cost estimates (parts, labor, taxes)
Obtain written or digital authorization before work starts
Job Card Management & Workshop Coo...