Service Advisor – Torbay (£30,000–£36,000)

Overview
You will be the main point of contact between customers and the workshop, ensuring vehicle servicing and repairs are managed efficiently while delivering excellent customer service.

Key Responsibilities

* Greet customers and discuss servicing, maintenance, and repair requirements.

* Book vehicles into the workshop and arrange courtesy cars where needed.

* Liaise with technicians and workshop controllers on vehicle progress.

* Keep customers updated and obtain approval for additional work.

* Prepare job cards, estimates, and invoices.

* Explain completed work and associated charges.

* Upsell service plans, labour, parts, and other aftersales products.

* Maintain high levels of customer satisfaction and retention.

Requirements

* Previous Service Advisor experience in a motor dealership.

* Strong customer service and communic...