About the Role

As a Service Advisor at VW Fourways, you will serve as a vital link between our customers and the service department. Your primary focus will be on delivering exceptional customer service while managing service requests, advising on vehicle maintenance and repairs, and ensuring customer satisfaction throughout the service process. This role requires a strong blend of technical knowledge and interpersonal skills to effectively communicate and meet customer needs.

Key Responsibilities

• Act as the primary point of contact for customers seeking vehicle service and maintenance.
• Greet customers warmly and assess their needs regarding vehicle repairs or service.
• Provide accurate estimates for service and repair options, explaining recommended services clearly.
• Coordinate repair processes with technicians and keep customers informed of progress and any changes.
• Ensure customer concerns are addr...