Job Title: Service Center IT Support Shift Lead (BIT)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Service Center IT Support Shift Lead (BIT) serves as the secondary operational leader for the ISC, providing oversight, coordination, and personnel management support for day-to-day service desk operations. Acting as the direct deputy to the Service Operations Manager, this role is responsible for ensuring operational continuity, workforce accountability, service quality, and effective execution of ISC support functions across all shifts.

The Service Center IT Support Shift Lead provides leadership and direction to ISC personnel while maintaining situational awareness of operational workloads, staffing, queue health, and customer-impacting issues. Th...