**Description**

**The Role**

The Service Center Manager is responsible for overseeing daily operations of the service center, ensuring exceptional client service, and driving team performance. This role leads agents, manages key performance metrics, and implements strategies to enhance client satisfaction, operational efficiency, and employee engagement.

**The Responsibilities**

**Operations Management**

+ Oversee day-to-day service center operations, including inbound/outbound call activities
+ Ensure service levels, response times, and quality standards are consistently met
+ Monitor call volume trends and adjust staff schedules accordingly
+ Develop and implement operational processes to improve efficiency

**Leadership & Development**

+ Lead, coach, and develop customer service representatives
+ Set performance goals and conduct regular evaluations and feedback sessions
+ Foster a positive, high-performanc...