Position: Service Centre Technical Analyst (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Job Summary

The Service Centre Technical Analyst is responsible for contributing to overall customer satisfaction across all Enterprise customers by providing industry-leading technical expertise and customer service through the management of customer incidents and service requests. This role is the technical expert within a high-performing team and will be setting the benchmark across the business for customer support.

The role will provide technical support to customers for faults and other network-related issues that impact on customer service. This specialist role will provide technical management, subject matter expertise and guidance across multiple platforms and technologies while acting as an escalation point for the team in support of external and internal customers as required. The role will p...