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Service Consultant at MTN GlobalConnect

Company

Confidential

Location

Ghana, Ghana

Posted

July 04, 2026

Position Overview

The role will be responsible for the development and implementation of Service Management processes for GlobalConnect Customers, providing them with regular reporting and ensuring that performance of Services provided exceeds the SLAs committed to them.

Understand customer requirements and participate in cross functional teams to resolve issues.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The Service Consultant will be accountable to achieve the following objectives:

  • Manage major escalations involving Customer situations and provide corrective action in such circumstances.

  • Produce SLA reports intended for Senior Management and customer’s consumptions as directed and required,

  • Identify, implement and manage client (external) service improvement initiatives with defined and measurable KPI’s.

  • Develop and enhance the relationship with business, actively managing ex...

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