Service Controller
£28k-£35k
Company based near Derby
Job Title
Service Controller
Department
Service & Maintenance
Reporting To
Operations Manager
Location
Office-based – Derbyshire
Role Overview
The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing.
This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities.
The role is focused on operational control, not management or sales.
Core Responsibilities
1. Engineer Scheduling & Coordination
• Manage and maintain engineer diaries
• Schedule Planned Preventative Maintenance (PPM) visits
• Coordinate reactive service calls and breakdowns
• Allocate work efficiently to maxim...