Service Controller (Major Accounts) – Johannesburg Job Description

To be part of a first‑class service control centre that ensures, responds and follows up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding the technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co‑ordinator to obtain valid order numbers.

Minimum Qualifications and Requirements Grade 12. Call centre training qualification or at least 1 year call centre service admin experience. Relevant co...