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Service Controller

Company

Daisy Business Solutions

Location

Port Elizabeth, Eastern Cape

Posted

June 09, 2026

Position Overview


  • Have good communication skills.

  • Have good telephone and email communication skills.

  • Work well under pressure.

  • Have good time keeping skills.

  • Have good punctuality.

  • Remain calm and professional when dealing with customers.

  • Manage incoming calls on service desk and log calls on BPO.

  • Identify correct fault diagnosis and action service calls according to urgency.

  • Assist team members to ensure professional service level achievement.

  • Log service calls and Identify call priority for calls logged and prioritize call attendance accordingly.

  • Ensure calls are handled professionally and timeously.

  • Communicate and update customers regarding calls and call status.

  • Ensuring customer satisfaction and communication is met during the entire call handling process.

  • Ensure Service Level Agreement calls are attended to timeously and met.
    • ...

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