Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
Interact with other functions to setup and optimize the cross functional operational processes.
Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
Attend to customer queries, complaints/feedback pertaining to services, if required
Act as a liaison between off-site supervisors/technicians and other departments.
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